FAQ

Shipping is usually done within 24 / 48h
Our average delivery times are 7 to 14 working days. This can be prolonged in exceptional cases, such as for example: coronavirus or supplier replenishment.

We deliver to France, Belgium, Luxembourg and soon to other countries around the world.
Shipping costs are FREE 

Your items are delivered via DHL Express, Bpost, Colissimo or tracking via the local Post office.

Les articles sont livrés en fonction des modalités de votre bureau de Poste local.

Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

Don't worry, if your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further changes can be made.

Our payment methods are ultra secure by Paypal and Stripe (Visa, ...). There is no risk.

This site is 100% secure. And to tell the truth, we could even say that it is 300%.

Here's why :

First, the site you are visiting is on a server runningHTTPS

(the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Finally, regarding the payment, we use Paypal and Stripe which are the benchmarks in terms of security of transactions on the Internet.

Currently, you can pay by Credit Card or Paypal account on our site.

99/5000 We do not accept bank checks, transfers or payments upon receipt.
We require a trace of all transactions, we are fully transparent.


WHAT HAPPENS IF I AM NOT SATISFIED WITH MY PRODUCT?

We offer a 100% "satisfaction or money back" guarantee!

If, for any reason, the product does not meet your expectations, you can return it to us under 14 days after receipt and we will fully refund the price of the item as soon as it arrives with us.

However, all returned products must be in perfect condition and the return shipping costs must be paid by you.

Proof of postage should then be emailed to us as proof of delivery.

If you still have any questions, you can contact us by email at info@mycookiz.com